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FAQs


Here are our most Frequently Asked Question Categories:
Facilites
Linens, Decor and Rentals
Services
Menus and Event Confirmation
Beverage and Bar Services
Deposits & Fees

Here are our most Frequently Asked Questions:


Facilites
What can I expect from the venue I've chosen?
What do I need to know about tented events?


Linens, Decor and Rentals
What about my linens? Where should I go and who offers them - Ladyfingers, the facility or a rental company?
What about centerpieces on the tables?
What do you mean by decor?
Can Ladyfingers order our rentals for us?


Services
Does Ladyfingers cut the cake and serve it?
Do I get my leftovers?


Menus and Event Confirmation
What do I need to confirm?
Where do I choose my menu?


Beverage and Bar Services
What if we want a champagne toast?
What kind of bar services do you offer and what do they cover?
What if I only want non-alcoholic beverages?


Deposits & Fees
What do you mean by "service charge" on my proposal?
Does my facility have a facility fee?
What are the staff rates and how am I charged for staffing?
When do I need to sign the contract?



What can I expect from the venue I've chosen?

                Choosing your facility is one of the most important steps of planning your event.  Ladyfingers Catering is an approved, preferred, or house caterer at most of the open venues in Kentuckiana , you may look at our venues and facilities section at the top of our website for a list of our venues.  

                The venue you choose may affect several costs associated with your event.   For example, some facilities provide items such as tables, chairs and linens. Some facilities provide set up and break down of tables and chairs.  There are other facilities require the catering staff to provide those services.  These are things to consider when reviewing the staff services on your proposal when you receive it from us.  Your facility representative will let you know which services they provide and what is required of the caterer.  The facility representative may assist you with a floor plan which would then be copied to Ladyfingers.  We would also be happy to assist you with the walk-thru and/or floor plan if necessary.  Ladyfingers staff labor estimates will include any additional services required by your facility..ie table, chair set-up, breakdown, clean-up, trash removal etc. 

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What do I need to know about tented events?

Tented events require a “work” are close or attached to main tent at your expense.  The tent MUST be covered, must be lit and out of view of guests (usually a caterers tent).  Work tables mustbe provided by customer for work area. Water access must be accessible. Ladyfingers can bring water in igloos if necessary.  Ladyfingers also needs to know special parking instructions and the ability of our vans to get very close to the tent and catering tent for loading and unloading.  Ladyfingers also requires trash cans and a dumpster area, provided by the client.  Health Department Regulations says that we CANNOT put trash in our vans.

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What about my linens? Where should I go and who offers them - Ladyfingers, the facility or a rental company?

                Ladyfingers’ provides all buffet linens and decorative billowing material in your color scheme or theme.  Beverage linens are provided with all of our beverage services.  Guest table linens are available at an additional charge.  90” square white or ivory linens are $5 each, all COLORED squares are $8.00 each, Round 108” lap length are $11.00 each, Round 120” floor length are $12.00.  Ladyfingers would be happy to arrange for any additional rental linens or, you may choose your own rental company or decorator to assist you.  Ladyfingers will place linens on your guest tables (if requested).

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What about centerpieces on the tables?

                Ladyfingers may provide simple centerpieces at $10-15 per table. The centerpieces consist of, for example, candles, mirrors, peddles, flower baskets.  We would be happy to place simple centerpieces that YOU provide on the tables as well, if requested.  We are also happy to light candles if needed. Decorators are responsible for the removal of THEIR décor or centerpieces.

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What do you mean by decor?
Ladyfingers ALWAYS presents buffets artistically using multi-leveled display pieces, decorative material, candles, beads, props, greenery or flowers .  We will coordinate your color scheme, theme, and taste when planning our buffet presentation.  Please feel free to share your ideas and requests for presentation.
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Can Ladyfingers order our rentals for us?
We will be happy to make any rental arrangements for you with your chosen rental company free of charge.  Keep in mind, however, that final confirmation of rental items and the deposits and bill pay are the client’s responsibility.
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Does Ladyfingers cut the cake and serve it?

                Ladyfingers will cut and serve your cake at NO ADDITIONAL fee.  We will provide you with complimentary use of a cake knife and server if requested.  Glass plates and forks are available at $.70 per person.   Disposables are available at $.50 per person. You may provide your own cake plates and forks.  Ladyfingers does NOT provide take home boxes for left over cake.  Please request that your cake decorator leave cake boxes for the cake topper and/or leftovers.  We NEVER move cakes prior to the ceremonial cutting by bride and groom.  Ladyfingers will need to know if you want your top layer  saved or served and how many different flavors of cake you have in order to properly serve the cake to your guests.

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Do I get my leftovers?

                For liability issues it is REQUIRED that clients to provide own Ziplocs, pans, etc. for leftovers.  We will only give items that we deem “SAFE”. Some facilities do not allow leftovers to be taken except by organizations such as Kentucky Harvest due to safety reasons.

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What do I need to confirm?

                When you give Ladyfingers your minimum guarantee number for your guest count we also need to know guest arrival time. If you would like all set up completed prior to first guest’s arrival. Ceremony time, duration and length of drive from the church/wedding site should all be considered.  Most ceremonies are 20-30 minutes.  Is your wedding on-site? Guest arrival must be considered in set-up times unless buffet area is out of sight and hearing from ceremony area.  If you are having passed appetizer we need to know for how long you would like us to pass appetizers, what time you would like the bar to open and close, what time you would like the buffet to open and close, and finally what time you will be having your toast, cake cutting and other times pertaining to set-up and break down. 

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Where do I choose my menu?
Ladyfingers is excited about working with you and helping you choose your menu and for us to show you our artistic flare and penuche for great food that is homemade and tastes great.  Ladyfingers offers an extensive list of foods on our website. When looking through the website remember that this is a guideline to help you get started with choosing your menu but keep in mind we are happy to “custom” create a menu for all your different palates.
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What if we want a champagne toast?

                A complimentary bottle of Champagne will be provided with all of OUR bar packages.  You may provide your own single bottle of champagne or enough to serve ALL guests if your facility allows you to bring your own alcohol.  Toasting glasses must be provided by the customer/ and or a rental company.

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What kind of bar services do you offer and what do they cover?

If you look on our website under beverages, you will find all the different types of packages that we offer.  All of Ladyfingers bar packages include ALL NON-Alcoholic beverages as well.  Ladyfingers bar packages include disposable cups.  Rental glassware is available at an additional charge.

                If you decide to provide your own bar and alcohol, we do ask for a list of what you are providing and we do ask that you remember all bar needs, such as: bar table linens, ice, cups, cocktail mixers, garnish, stir sticks, ice bowl, scoop, tubs or coolers for icing, ice for icing, keg taps, keg tubs.  Just note: Ladyfingers does NOT have equipment for kegs.

                Also, make sure you have checked with your chosen facility to make sure you can provide and serve your own alcohol.   If you are allowed to purchase your own alcohol but CAN NOT serve it due to liquor liability reasons we do offer our bartenders at $20 per hour and we do charge a $1 per person liquor liability license to serve your alcohol.

                CASH BARS.  (we do not offer “by consumption” for weddings) we do have a minimum of 1 drink per guest. For Beer & Wine package the minimum would be $3 per guest. For the House Package the minimum is $4 per guest and Premium Package the minimum per guest is $5 per guest. For example if you have the beer and wine package and you have 100 guests you would need to make $300 in sales. If you only made $250 you would owe Ladyfingers for the $50 difference.

                Tableside wine service is available at an additional charge and may require additional staff.

                We do ask for a contact person before the event in the event there is an issue with a guest being refused service due to inebriation.

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What if I only want non-alcoholic beverages?
We offer a non-alcoholic beverage service.  We offer Iced tea, coffee, soft drinks, punch, lemonade,  and kool-aid. 1 drink for $1.50, 2 for $2.00, or 3 for $3.00 per person.  Ice cream punch is an additional charge.  Pitchers of tap water are free of charge.  Please note that our coffee can be ordered for less than the guest count in lots of 25. The beverage service includes disposable cups. Rental glassware is available
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What do you mean by "service charge" on my proposal?

There may be a 10-20% equipment service charge applied only to your menu on your proposal.  This service charge may include buffet, beverage linens and décor.  All buffet, beverage and bar service equipment including but not limited to- chafing dishes, utensils, sternos, bowls, props, coffee brewers, coffee service, beverage dispensers, table side service trays and tray jacks, pitchers, carafes, warming boxes, disposable dinnerware, disposable beverage cups, napkins, cocktail napkins and special equipment required for large on-site events.

                Our 20% service charge will include all of the above and a choice of heavy duty disposable dinnerware OR a 5 piece place setting consisting of a linen napkin, dinner plate, salad or dessert plate, 1 fork and 1 knife.  If you choose to add pieces to your place setting (i.e. beverage glass, wine glass, salad fork etc.) Ladyfingers will arrange for those items at an additional rental cost. 

                You may also choose to arrange for ALL of your own rentals in which case Ladyfingers may discount your Service charge.

 

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Does my facility have a facility fee?

                Many venues charge a caterer's fee to the facility .  Ladyfingers’ strives to offer the most reasonable menu and service prices keeping in line with homemade products and the best quality we can offer.  If you choose a venue that requires this fee, it will be added to your bill and paid to the facility by Ladyfingers.

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What are the staff rates and how am I charged for staffing?

                Ladyfingers will staff events based on guest count, menu, service style, and the facility where your event is held.  We want to ensure your guests have the quality of service we pride ourselves on.  Poor service due to insufficient staff reflects poorly on our business.  Our service is staffed as follows:

                Servers $18/hour or $20/hour (Sunday), Bartenders $20/hour

                Please note the labor charge is for set up, service time, and clean up. You are actually billed for what is actually used whether party ends early, on time or late.

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When do I need to sign the contract?

                When you have gone over the proposal and you have decided that the menu, pricing, etc. it is to your satisfaction we will require a $150 non-refundable deposit and a signed contract to confirm your event. When you sign the contract you are agreeing to a 50% deposit 30 days before your event and the other 50% 10 days BEFORE your event with a CONFIRMED MINIMUM GUARANTEE.  This means that once you have confirmed your minimum you cannot subtract people but you are welcome to add people in the 2 weeks to your event. Ladyfingers is happy to ADD we just can’t subtract once the minimum guarantee has been determined.

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